Asurion, LLC, an international customer service support provider for electronic devices based in Nashville, Tenn., has agreed to pay $50,000 and furnish significant relief to settle a federal lawsuit charging disability discrimination.
Lakisha Person applied for a customer care representative position online and was qualified for the position. After reviewing her application, Asurion telephoned Person to discuss her interest in and availability for that position. During her telephone interview, Asurion’s interviewer learned that Person is paralyzed from the waist down, and abruptly ended the interview without inquiring into Person’s skills or relevant work experience. Person applied three more times for a customer care representative position, but Asurion rejected all of her applications.