Subaru of America settled the class-action lawsuit filed against the automaker in December 2018 involving the Starlink informant system. The lawsuit alleged the Subaru Starlink infotainment systems on certain 2018 Subaru Outback, 2018 Crosstrek, 2017-2018 Impreza, 2018 Legacy, and 2018 BRZ would “freeze and malfunction because the head units fail, and updates offered by the automaker have allegedly failed to fix the systems.”
The Starlink systems consist of Harman Gen 3 audio and navigation head units, and the lawsuit alleged it’s the head units that create safety concerns for Subaru drivers. Owners have been experiencing 10 problems with the Starlink infotainment system.
In addition to the backup camera freezing/or shutdowns, there has also been loss of audio functions, complete system lockup, display shutoff, inability to shut radio/audio off or turn high volume level down when backing up, radio comes on at high volume when the car is turned on, smartphone favorites aren’t saved, audio/radio functioning is erratic, touchscreen controls are unresponsive, and Bluetooth connectivity issues.