Amazon Agrees to $2.5B Settlement Over Customer Difficulties with Prime Membership

Amazon agreed to a $2.5 billion settlement with the Federal Trade Commission (FTC) to resolve claims that it violated the Restore Online Shoppers’ Confidence Act in connection with its Prime membership.

The Amazon settlement benefits consumers who signed up for Amazon Prime between June 23, 2019, and June 23, 2025, and who either enrolled through a challenged enrollment flow and used no more than three Prime benefits in any 12-month period during that time or unintentionally enrolled through a challenged enrollment method or attempted to cancel their Prime membership through the online cancellation process but were unable to do so.

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