AT&T Will Give Billing Credits to Customers Impacted by Recent Cell Network Outage
AT&T is planning to provide billing credits to customers who were impacted or potentially impacted by a wireless outage last week, the company said on Saturday.
The outage occurred for about 10 hours on Thursday and AT&T said it believes the incident was caused by the “application and execution of an incorrect process used as we were expanding our network, not a cyberattack.”
Over 73,000 outage reports were filed during the incident on the website Downdetector, which tracks phone and internet service outages – although it is unclear exactly how many people lost service during that period.
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