Big Law

Facebook Acquires Customer Service Chatbot Startup Kustomer

Facebook is acquiring customer service chatbot startup Kustomer, the tech giant announced in a press release Monday (Nov. 30).

Financial terms of the deal were not disclosed, but it could value the New York-headquartered startup at more than $1 billion, sources told The Wall Street Journal. Following a private funding round last year, Kustomer was valued at $710 million. 

Founded in 2015 by Brad Birnbaum, chief executive officer, and Jeremy Suriel, chief technology officer, Kustomer is an omnichannel software-as-a-service (SaaS) and customer relationship management (CRM) firm that specializes in chatbot technology.

Facebook said in the release that it’s acquiring the startup to “continue to support the numerous options that businesses have to integrate their CRM platform of choice with our messaging services,” and to help Kustomer scale its business and product offerings.

Read the source article at pymnts.com

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