Lawsuit Accuses DoorDash of Charging iPhone Users More for Delivery

DoorDash has been charging iPhone users more than Android users for identical deliveries, according to a lawsuit seeking class action status. The court documents (PDF, via 9to5Mac) submitted for the case included screenshots showing how iPhone users are charged an extra fee for “expanded range.” On the company’s website, it said the fee “helps DoorDash preserve [customers’] access to the available merchants farthest from [them].” However, the lawsuit said the fee is tacked onto iPhone users’ bills more often than Android users’ “likely because studies reveal iPhone users earn more.”

In addition, it accuses DoorDash of adding the extended range fee onto the total of DashPass subscribers as a way “to subsidize lost revenues from discounted fees.” DashPass is the company’s $10-a-month subscription service that delivers orders over $12 for free. A couple of screenshots in the court documents show the extended range fee only being added to the account with DashPass and not to the one without, even though they were identical orders made for the same address.

“DoorDash uses this deceptive practice to trick consumers into believing Dashers receive the ‘delivery-related’ fees when, in reality, each and every ‘delivery fee’ is retained in total by DoorDash,” the lawsuit states. Other screenshots also showed orders made from iPhones having bigger base delivery fees than orders submitted from Android devices.

Read the source article at engadget.com