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Consumer Law

Lawsuit Accuses Dunkin’ of Discriminating Against Lactose Intolerant and Milk-Allergic Customers

A new class-action federal lawsuit accuses Dunkin’ of discriminating against lactose-intolerant and milk-allergic customers by charging them extra for asking for non-dairy additives in their coffee or tea.

The Canton-based coffee chain’s additional $0.50 to $2.15 charge for consumers who ask to substitute regular milk offerings with soy, coconut, oat or almond milk amounts to a violation of the federal Americans with Disabilities Act and several state anti-discrimination laws, according to a lawsuit filed in the Northern District of California.

The lawsuit alleges that Dunkin’ has “created a separate, higher-priced menu, aimed at customers who cannot ingest milk.”

Read the source article at Boston 25

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