Consumer Law

Lawsuit Filed Against BetterHelp Claims Telehealth Company Mismanaged Sensitive Health Information

Mental telehealth platform BetterHelp shared the personal health information (PHI) and personally identifiable information (PII) of its patients with persons who were not authorized to have it, a new class action lawsuit alleges.

A plaintiff going by the name L.M. claims BetterHealth “betrayed” their trust by allegedly “failing to properly safeguard and protect” their PHI and PII and by allegedly disclosing it to outside entities — such as Facebook and Snapchat — without having authorization to do so.

L.M. argues BetterHealth “wrongfully disclosed” patients’ PHI and PII including names, physical addresses, Social Security numbers, birthdates, email addresses, telephone numbers, and medical conditions and diagnosis.

Read the source article at topclassactions.com

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