Consumer Law

Passenger Sues Southwest Airlines for Denying Refunds During Cancellations

A Southwest Airlines passenger filed a proposed class action lawsuit against the airline on Friday, claiming the company did not refund passengers’ money amidst thousands of cancellations following a severe winter storm that swept through the U.S.

In the lawsuit, Eric Capdeville, says he purchased tickets for himself and his daughter for flights from New Orleans, Louisiana to Portland, Oregon set to depart on December 27, but upon arrival at the airport, Capdeville says in the lawsuit, he was informed his flight had been canceled.

Southwest Airlines was not able to book Capdeville on another flight and according to the lawsuit obtained by Gizmodo, he was “not given a refund, but was only offered a credit for use on a future flight.”

Read the source article at news.yahoo.com

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