Big Law
PayPal Is Acquiring Happy Returns, an Online Returns Start-Up Company
PayPal is making another acquisition in the e-commerce space as it moves beyond payments and into physical and online retail.
The digital payments giant announced a deal to acquire start-up Happy Returns on Thursday for an undisclosed amount. The 120-person Santa Monica-based company lets people return things they bought online, in person.
“The post-purchase experience is something we’ve been looking into, since it’s such a pain point — people want to shop online and return in store, and vice versa,” Frank Keller, senior vice president of consumer in-store and digital commerce at PayPal, told CNBC in a phone interview. “For retailers, we’re providing more comprehensive services beyond payments.”
