Arizona Public Service Company Will Pay $24M for Misleading Customers
Arizona’s largest electric company will pay $24 million for not explaining its rates properly and erroneously directing thousands of customers away from its cheapest plans, Attorney General Mark Brnovich announced Monday.
Arizona Public Service Co. raised rates and changed the way customers are billed on some plans in 2017, with approval from regulators at the Arizona Corporation Commission. Then, the company moved customers to new rate plans if they didn’t choose one for themselves.
Explaining the new rates proved challenging even for company employees.
Among other problems, the utility misdirected customers on its website in 2019 with a rate-comparison tool that was meant to show customers which of the new plans would be cheapest for them. That tool instead directed many people to something other than the cheapest plan.
