Walmart Expands Its InHome Delivery Service
Walmart is making a big bet on customers’ desire for increased convenience, announcing Wednesday that its InHome delivery service will expand availability from 6 million to 30 million households, including in cities such as in Los Angeles and Chicago, by the end of this year.
InHome allows Walmart employees wearing cameras to enter a customer’s home to deliver groceries and other purchases or to pick up returns, even when the customer is not there.
“Now you’ve got this ultimate convenience where you get home, the refrigerator is restocked and other items like video games, clothing, toiletries and other nonperishables are on the countertop,” said Tom Ward, senior vice president of last mile delivery at Walmart, in an interview. “We will also pick up your return if you start that process on the app we will grab the item the next day and will process that return for you.”
