Over 100 outsourced Spanish-language moderators and customer service representatives for WhatsApp claim that their contract company Accenture has denied them equal pay to other multilingual colleagues in the same building. A group of contractors from Austin, TX and Dublin, Ireland claim that, while Accenture hired them to respond to Spanish language reports all day, they’re told they don’t qualify for the $2 per hour premium offered to Arabic or Portuguese speakers.
Moderators and customer service representatives report that they get a base pay of $16.50 per hour. Content moderators for WhatsApp’s parent company Facebook have said time and again in media interviews and a $52 million lawsuit that the job can cause PTSD. While WhatsApp is a messaging service, moderators review private content reported by users, such as child sex abuse material. A job listing by Accenture at an Austin, TX site specifically solicits bilingual Spanish/English speakers and includes the disclaimer: “In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.” Base pay is not listed.